How we achieve our mission is as important as the mission itself.
Driven by Quality and Customer Satisfaction – We satisfy our customers by delivering services and products of consistently high quality within the agreed price and schedule. We also strive to exceed their expectations in terms of responsiveness and dedication. Key aspects of our quality focus include responding to customer appraisals of K10 Solution's performance, conducting independent technical and management reviews, and continuously improving our business processes.
Focused on Technical Growth and Market Diversification – A unique strength of K10 Solutions is responsiveness to rapidly evolving markets and technologies. This strength is critical to our future as our domestic and international customer base changes, competitive pressures intensify, the evolution of technology and knowledge become more dynamic and specialized, and traditional ways of doing business change.
We address these challenges by expanding our technical capabilities and diversifying our markets. We transfer existing technologies and skills to new applications. We make strategic acquisitions of companies and new capabilities. We selectively convert our proprietary knowledge and rights into commercial products and services. And, importantly, we develop the infrastructure and practices for operating in new markets.
By growing technically, we expand our access to new markets as well as enhance our ability to support existing customers in current business areas. These include national security, health care, energy, environment, transportation, and information technology. In most of our existing and anticipated markets, information technology is an enabling capability, pivotal to future success. To excel, we will develop additional technical and managerial proficiency in telecommunications and networking, software and systems engineering, and systems integration.
Energized with an Entrepreneurial Spirit – K10 Solutions seeks competitive excellence and growth by giving employees the freedom to develop business related to their professional interests. Those who take initiative, and think and act like owners, thrive in K10 Solution's environment. We continue to foster this entrepreneurial spirit.
As our business becomes more diverse, widely distributed, and cost-competitive, we accommodate this spirit within an organization that adapts readily to the marketplace. We want to maintain our traditional small-company flexibility whenever possible and, at the same time, facilitate the creation of crosscutting teams to support larger customer efforts.
Bureaucracy is particularly counterproductive in K10 Solution's customer-oriented entrepreneurial culture. Thus, we must work to make our policies, procedures, and administrative infrastructures enhance as well as serve our line organisations.